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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Develop communication strategies to effectively engage with people
   • Identify the person's strengths and interests that may provide an opportunity to establish rapport
   • Apply appropriate communication strategies to establish rapport with person with mental health condition, their family, carer/s and work team
   • Apply communication strategies in a manner that acknowledges individual time requirements to establish rapport
   • Apply communication strategies in a manner that acknowledges cultural barriers to establishing rapport
   • Identify and respect the client's choice to involve others (e.g. carer/s, family and friends)
   • Apply communication strategies that acknowledge the client's recovery experiences
2. Maintain an effective working relationship with person affected by mental health condition
   • Identify communication requirements to maintain an effective working relationship with the person
   • Deliver any supports collaboratively and in a manner that maintains an effective working relationship with the person
   • Collaboratively work with the person, giving them control over their own lives
3. Develop and maintain effective working relationships with family, carer/s, friends and others
   • Identify the information and support needs of family, carer/s and friends
   • Use communication that is readily understood by carer/s, family and friends
   • Communicate with family, carer/s and friends in a manner that respects the dignity, choices and confidentiality of the person with the mental health condition

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role These include knowledge of Personcentred approach Strengthsbased approach Requirements of engaging people Respectful language and use of communication Recognition of communication styles of individuals Basic counselling skills Oral communication required to fulfill job roles as specified by the organisationservice Cross cultural communication issues Mindful practice

Essential skills It is critical that the candidate demonstrate the ability to Apply a range of communication strategies including reflective listening respectful responding development of empathy and rapport active listening if culturally appropriate recognition of nonverbal triggers feedback interpretation setting role boundaries negotiation establishing empathy congruence of communication and action follow up communication nonverbal communication

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is best assessed on the job or in a simulated workplace under the normal range of conditions Consistency in performance should consider the requirements of the particular workplace context
Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities
Context of and specific resources for assessment	This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment of this unit include access to a workplace or simulated workplace where assessment may occur
Method of assessment	In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on Essential knowledge and skills and consideration of required attitudes Where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons

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Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Appropriate communication strategies include:	Reflective listening Respectful responding Development of empathy and rapport Active listening if culturally appropriate, recognition of non-verbal triggers Feedback Interpretation Setting role boundaries Negotiation Establishing empathy Congruence of communication and action Follow up communication

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